FAQ

What is included in each tour?

Rainforest Tours provides a pickup and drop off service from 812 Wharf St in Victoria. Located in downtown Victoria. Or, 6715 Eustace Rd, Sooke. Located in downtown Sooke. We have backpacks, plenty of water and a delicious lunch of a roast chicken or vegetarian sandwich for you to choose from.

What times are tours?

A full day begins at approximately 9 am and we will generally have you back to your pick up location by 5:00 pm. Half-day trips are more flexible and we will work with your schedule to make the day fit for you. Pick up and drop off times may vary due to traffic, weather or other circumstances.

Should we book our tour in advance?

We require at least 12 hours notice so we are able to have everything prepared properly for your tour.

What form of payment is accepted?

Payment can be made via credit card or Paypal.

Is there a minimum number of guests you’ll take out?

There is a 2-person minimum requirement but we have many tours that have space for 1 guest to join, so please feel free to call.

Is there a minimum age to go out on a tour?

Guests must be at least 18 years old unless accompanied by an adult or a waiver has been signed indicating an underage guest may participate

Do you have a cancellation policy?

Cancellations made within 48 hours prior to tour departure will be charged full tour price. Rainforest Tours reserves the right to cancel tours due to inclement weather, insufficient bookings, or events beyond our control. In these events, full refunds or alternate dates will be offered.

May I leave valuables in the car?

We don’t suggest guests should bring valuables unless they are going to carry them in their bags on the trail.